Appointments are recommended. Availability for walk-ins is rare, however if we do happen to have a therapist available, we’ll happily accommodate you. To avoid disappointment, we recommend booking in advance.
Yes. A 20% deposit is required when making a booking. This secures your appointment time and allows us to reserve a therapist specifically for your treatment.
Yes. If you need to reschedule your appointment, we simply ask for at least 24 hours’ notice. When sufficient notice is given, your deposit can be transferred to your new booking.
If you need to cancel your appointment, we ask that you provide at least 24 hours’ notice.
Cancellations made more than 24 hours before your appointment can have their deposit transferred to a future booking.
Deposits are non-refundable and cancellations made within 24 hours of your appointment will result in the loss of your deposit.
If you do not attend your appointment and have not contacted us beforehand, your deposit will be forfeited. As a small business, missed appointments can be difficult to fill at short notice, so we appreciate your understanding and consideration.
No. Simply arrive as you are and we’ll take care of the rest. There’s no need to wash your hair or remove makeup before your appointment. Our treatments are designed to help you relax from the moment you walk through the door.
If you have any allergies, sensitivities, or skin concerns, please reach out before booking. This will allow us to understand your needs, check product suitability, and advise whether our treatments are appropriate for you.
Non-contagious scalp concerns such as eczema, psoriasis, and dandruff are common, and we’re happy to discuss your individual needs before your appointment.
At this stage, our treatments are available to clients aged 16 years and over.
Absolutely. Our treatments are available to anyone looking to relax, unwind, and enjoy the Lulu & Leif experience. We are proud to have an all-female team, and creating a safe and comfortable environment for our staff is important to us. We ask that all clients treat our team with respect. We reserve the right to refuse service to anyone displaying inappropriate or unacceptable behaviour.
Yes. Couples are welcome to book appointments at the same time. While treatments are carried out in separate private rooms, it’s a lovely way to enjoy the experience together.
Street parking only. There is plenty of free 2-hour street parking available around the spa.
Yes. Gift vouchers can be purchased online or in person at the spa. You can choose any amount, and vouchers can either be emailed directly to the recipient or sent to you to gift personally.
Each gift voucher comes with a unique code. Simply book your appointment online and enter the code during the booking process to apply the voucher to your treatment.
Yes. Our memberships are a great option for clients who want to make regular self-care part of their routine.
We offer both 6-month and 12-month memberships, with payments split into weekly instalments, making it an easy way to spread the cost while still enjoying regular treatments.
After the first 4 weeks, members receive one Head Spa treatment each month and enjoy a lower rate than booking treatments individually.
In most cases, yes. However, we recommend letting us know when booking if you have coloured hair, extensions, or any specific hair concerns so we can ensure the products and treatment approach are suitable for you.
In most cases, yes. However, we recommend letting us know when booking if you have coloured hair, extensions, or any specific hair concerns so we can ensure the products and treatment approach are suitable for you.
Yes. Our Full Body Massage and Relaxing Feet Spa can both be booked as standalone treatments. We also offer a selection of massage add-ons that can be included with your Head Spa experience.
Yes. Every Lulu & Leif Head Spa includes a relaxing scalp, neck, and shoulder massage as part of the experience.
Our Deluxe and Ultimate packages also include additional massage treatments, allowing you to enjoy an even more immersive relaxation experience.
You can find a full breakdown of what's included on our treatments page.
Yes. We offer a range of massage add-ons that can be included with your appointment, subject to availability. If you're unsure which option is right for you, our team will be happy to help.
